20 Questions to Ask Your Website Designer Before Hiring

If you’re looking for a website designer, below are some questions to ask your website designer before hiring. These will help ensure the best possible outcome and avoid any potential problems down the road. Here is what you need to ask your web design company:

1) What do I get when I hire you?

This question can seem like an obvious one but it needs to be addressed because many companies don’t have clear answers on this point. 

You want to know exactly what you’ll receive in terms of services from them. Will they provide all the content or just create it for you? Do they offer SEO? How much time does each project take? Are their rates fixed or hourly? Is there anything else you need to consider? If not, then why would anyone choose them over another provider?

Answer – Here is a list of all my main services

2) Can you give me examples of websites similar to mine? 

You may think that you understand how websites work, but if you haven’t seen other sites with similar functionality, you won’t know whether you’d prefer theirs or someone else’s.

Each website design requires its own set of unique challenges. It also helps to see samples of previous projects so you can judge their quality.

One of the most important questions to ask before hiring a web designer is if they have a portfolio. If you’re looking for someone who can create something from scratch, then this may not be what you are after. However, it’s always good to see how designers approach projects and whether or not they stick with one design throughout a project. If they do, that’s great! But if they don’t, at least you know where they stand when it comes to creating websites.

Are you willing to share examples of previous designs? Sharing samples of past work is another great way to show potential clients just how talented you are.

Answer – Here I list my portfolio and previous work. Yes, your project will be featured on my blog and I will share it on my social media platforms.

3) Who will manage my site once it goes live? 

This is important because you want to make sure that whoever manages your site has experience working with clients who aren’t tech-savvy. They should be able to answer basic questions about things such as FTP, DNS, etc. The more experienced they are at managing client sites, the better off you’ll be.

Answer – I can handle the hosing. if you opt for my website maintenance plan I will handle other aspects.

4) Does your business plan include social media marketing? 

Social media plays a huge role in today’s online world. Many people use these platforms to promote themselves and their businesses. It helps build brand awareness, increase traffic, generate leads, and promote sales.

So, if you decide to go with a particular firm, make sure they have plans for using social media effectively.

Answer – I can integrate your website with your social media accounts. I think social media is an art form in itself and I do not manage social media accounts.

5) Have you worked with local businesses?

It doesn’t matter how good your designs are if no one knows about them! Make sure that your chosen agency offers services specifically geared towards small businesses. 

For example, they could offer free consultations where they explain everything about running a successful website. Or maybe they could even suggest ways to improve your current site.

Answer – I focus on individuals, entrepreneurs and small businesses

6) When can we expect results?

It’s always nice to hear that something is going to happen quickly, but sometimes it takes longer than expected. Be honest here – you shouldn’t feel pressured into making a decision right away. But, you still want to know when you can expect results. 

For instance, if you’re looking for a new logo, you probably wouldn’t mind waiting until after Christmas. However, if you’ve been trying to find a new web developer since last summer, you might want to start thinking about alternatives now.

So make sure you ask, How long does this take?

Answer – I keep all clients regularly informed on the web design process. I have built websites and launched them in the same week. It comes down to requirements and how ready the client is. I have prepared a guide on 7 things you should do before hiring a web designer.

7) What happens if our relationship ends?

It’s never fun to end a contract early, especially if you were happy with the service provided by the company. 

This is an issue that many companies don’t like talking about, but it’s best to address this before signing any contracts.

Answer – if our relationship was to fall apart, I will make try to rebuild it. Failing that I provide my clients with all usernames and passwords to their domain name, hosting and website. I will also assist in the transfer out.

8) Are there extra fees?

I heard that some agencies charge extra fees for certain types of design elements. For example, they might ask for additional money if you want to add a video on your homepage. While most designers do try to keep costs down, it’s smart to check out different firms first. 

If you notice anything unusual, let them know immediately.

Answer – If you have signed up for a website maintenance plan you can get up t 2 hours of support included every month.

9) How much does it cost to update content?

This question isn’t just relevant to blogs; it applies to all forms of content including videos, images, text, etc. Some companies only provide updates through monthly subscriptions while others allow you to pay per piece of content. Either way, it’s worth finding out what kind of pricing structure they follow.

Answer – I provide the client with their username, password and training videos so they can make their changes when they like. I do offer 2 hours free of support every month to my silver maintenance customers and £100 per hour for non-maintenance customers.

10) What Content Management System do you use?

There are many platforms on the market. It’s good to find someone who focuses on one.

Answer – All websites I create use the WordPress CMS platform. The advantage is I know it like the back of my hand. It’s faster for more to create and update a website. I know all the tricks to get the most out of it. This will reduce your cost as you’re not paying for someone learning as they go along.

11) Can you help us get started?

Sometimes, you won’t need someone else’s expertise to begin designing your website. 

You might be able to figure things out yourself. That said, having another person involved in the process can save time later on. They can also give you advice regarding issues such as SEO.

Answer – I offer free advice on my web design blog and I am always happy to help people.

12) Are you willing to travel?

Many clients prefer working from home because it allows them more flexibility. Of course, travelling is often necessary for larger projects. 

They can also give you advice regarding issues such as SEO. So, make sure you have enough room in your schedule and budget to accommodate these trips.

Answer – for regular non-bespoke, smaller projects I work using Skype, Zoom or Google meet. For bespoke larger projects I happy to travel.

13) Will my project fit within your existing workload?

Most people think that their business needs a full-time employee. In reality, however, most freelancers already have too much on their plate. Make sure that whatever job you take doesn’t require you to spend hours every day doing tasks that should be handled by employees. 

The truth is that no matter how good you are, sometimes deadlines slip. 

It happens even when you hire professionals. However, it’s important to find out exactly when you can expect to receive the final version of your site. It helps to establish expectations early on.

Answer – I check my calendar before agreeing to any work so I do not disappoint or keep clients waiting.  

14) How do I know if my site is mobile-friendly or not?

Mobile-friendliness is a big issue for many businesses as more people use their phones than computers when searching online. If you have an eCommerce store then the chances are high that most customers will be using their phone rather than a computer to search for products. This means they may well find your product but only see half of what’s available because the page isn’t optimised for them. 

Answer – I check your website on multiple screen resolutions before making it live. I also test it using Google’s mobile-friendly test tool.

15) Where would I go to ask questions about your services? 

This question isn’t meant to sound rude. Rather, it’s designed to ensure that you know what kind of support you’ll receive once you start using our service.

Answer – you can ring, email or read my FAQ

16) What kind of experience do I need for a successful online business?

Unfortunately, it’s not built it and they will come. You need to put work in.

Answer – this will help with your new website launch and for post-launch here’s a guide I wrote on 16 actionable steps guaranteeing website promotion success.

17) How much does it cost?

The price of web design and hosting varies depending on what type of service you require but generally speaking. This is an article explaining how much does a website cost the UK

Answer – Please see a full list of my prices

18) What if my site gets hacked?

Hacking can happen at any time so I recommend having some sort of security system installed on your server. If you do have an issue with hacking please contact us immediately as we will need to take action straight away.

Answer – I offer support for maintenance customers who require assistance during these times.

19) What about my website’s SEO?

SEO is an important aspect of any online marketing strategy but it should never take priority over user experience. If you have a good UX then Google will reward you with higher rankings which means more traffic and sales. The same goes for Facebook Ads – they want people to like your page as much as possible because when they click on one of your ads, they’re likely to visit your site too. 

You should be asking – Do you offer services apart from web design?

They also need to have an understanding of how search engines like Google rank websites so that they know what needs to be done to improve rankings. A great web developer is worth his or her weight in gold! 

Answer – I offer an SEO boost and ongoing SEO services

20) – What is your process for creating websites?

This question should be asked at every interview so that it’s clear what kind of designer you are looking for. If you want someone who has experience with WordPress then make sure he/she knows about this CMS. You don’t need an expert but you do need someone who understands its capabilities. If you want someone who specializes in HTML5, CSS3, JavaScript etc., then make sure you ask.

What are the most important things to look out for in a web developer? A good web developer should be able to explain their process, show examples of previous work, and provide references if needed.

Answer – First it’s good to talk on the phone and find out what your requirements are. I will then conduct research, sketch out ideas, create variations, present concepts for feedback, deliver and launch.

Thought of any other Questions to Ask Your Website Designer Before Hiring? Please let me know and I’ll answer them.